Refund&Exchanges Policy

REFUND policy

We accept returns within 14 days from receiving your original order, including sale items.

The product shall not be used, should be in the same condition you received it and should be in the original box and/or packaging.

How may I return an item? Simply email us at info@kangura.com  within the 14 days return period naming the product(s) you wish to return and your order number.

In our reply, we will email you complete instructions.

As the parcel remains your responsibility until it arrives to us, remember to ask for proof of postage, so that if your parcel goes missing, you will have proof that you have sent it.

Once your return parcel and the shipping cost is received we will send you a confirmation e-mail.

Refunds (only for the ordered items, excluding original shipping cost) are made as the original method of payment used for your original order usually within 5 business days of package receipt. Please note that the shipping cost of the return is payable by the costumer. 



EXCHANGES  policy

We exchange your Momawo products within 14days from receiving your original order.

·         If the desired model is unavailable you may exchange it for another model or return the product.

·         How can I exchange a product? Simply email us at info@kangura.com  within the 14 days exchange period naming the product(s) you wish to Exchange and the order number.

·         In our reply, we will email you complete instructions.

·         As the parcel remains your responsibility until it arrives to us, remember to ask for proof of postage, so that if in any way your parcel goes missing, you’ll have proof you’ve sent it.

·         Once your return is received we immediately send you the exchanged item. Shipping costs are payable by the costumer for shipping both ways.