REFUND
policy
We accept returns within 14 days from receiving
your original order, including sale items.
All orders placed after November 21th 2022 will have an extended return and/or exchange term until January 8th 2023.
The product shall not be used, should be in the
same condition you received it and should be in the original box and/or
packaging.
How may I return an item? Simply email us at info@kangura.com
within the 14 days return period naming the product(s) you wish to return
and your order number.
In our reply, we will email you complete
instructions.
As the parcel remains your responsibility until
it arrives to us, remember to ask for proof of postage, so that if your parcel
goes missing, you will have proof that you have sent it.
Once your return parcel and the shipping
cost is received we will send you a confirmation e-mail.
Refunds (only for the ordered items, excluding original shipping cost) are made as the original method of payment used for your original order usually within 5 business days of package receipt. Please note that the shipping cost of the return is payable by the costumer.
EXCHANGES policy
We exchange
your Momawo products within 14days from receiving your original order.
·
If
the desired model is unavailable you may exchange it for another model or
return the product.
·
How
can I exchange a product? Simply email us at info@kangura.com within the 14 days exchange
period naming the product(s) you wish to Exchange and the order number.
·
In
our reply, we will email you complete instructions.
·
As
the parcel remains your responsibility until it arrives to us, remember to ask
for proof of postage, so that if in any way your parcel goes missing, you’ll
have proof you’ve sent it.
·
Once
your return is received we immediately send you the exchanged item. Shipping costs
are payable by the costumer for shipping both ways.
